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Job Description
The Waiter is accountable to complete all assigned tasks with the highest level of service quality.
Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.
Primary Responsibilities
- Always greets guests promptly in a warm and friendly manner
- Establishes immediate eye contact and smiles with guest
- Always thank and farewells guests conveying anticipation for their next visit
- Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
- Remains friendly and flamboyant as an individual
- Maintains the conversation and do not exposes any sensitive topics to the guest
- Ensures that brand standards are consistently implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques
- Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
- Prepares and assembles orders in sequence and makes quality checks before service
- Applies food and beverage service techniques correctly at all times, serves items with enthusiasm
- Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
- Recognizes the step of the billing process
- Anticipates for any unexpected guest need and reacts promptly
- Communicates effectively to know the daily task assign
- Maintains back up supplies stock for the daily operations and anticipates busy demands
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
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Job Overview
- Experience
- Server: 1 year (Preferred)
- Food Industry: 1 year (Preferred)
- Experience in Food and Beverages, Hotels/resorts, and/or in freestanding restaurants is an advantage
- Fresh graduates are welcome
- Education
Preferably a Diploma holder in Hospitality Business Management or any related course
- Skills/Competencies
Has effective time management, task management and communication Good command in both spoken and written English.
- Benefits
- Employee discount
- Health insurance
- Paid training
- Promotion to permanent employee
- Schedule
- 8 hour shift
- Day shift
- Shift system
- Supplemental Pay Types
- 13th month salary
- Commission pay
- Ability to commute/relocate
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
WE ARE OPEN
- Monday to Friday 11AM - 9PM
- Saturday to Sunday 10AM - 10PM
CONTACT US
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